SAP Knowledge Base Article - Public

1430575 - Error: 'Failed to retrieve SSO2 logon ticket, please contact BW administrator.' when attempting to open a report saved on an SAP BW System in Crystal Reports

Symptom

  • Cannot open or create a report based off a BEx Query in Crystal Reports using the SAP toolbar.
  • When attempting to open a report, and attempting to login to SAP BW from Crystal Reports, it fails with the error:
         
    'Failed to retrieve SSO2 logon ticket, please contact BW administrator.'

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
        
  • SAP BW 3.5
  • SAP BW 7.1 and above

Reproducing the Issue

  1. In Crystal Reports, under the menu "SAP", select "Create new report from a query..."
  2. Select an SAP BW System. It then fails with the error:
       
    'Failed to retrieve SSO2 logon ticket, please contact BW administrator.'

Cause

  • SSO ticket generation is not enabled on the SAP BW System, which is required when connecting to SAP BW from Crystal Reports SAP Toolbar, if you are using SSO.

Resolution

  • Turn on the SAP SSO ticket generation by following the steps below: 
        
    Important Note:
    - The following steps should be performed by the SAP BASIS Administrator. The following is for informational purposes only.
             
    1. Enter transaction rz10 in SAP GUI, profile: DEFAULT
            
    2. Check "Extended Maintenance" and click "Change"
             
    3. Add the following Parameters and their corresponding value:
      • Parameter Name: Parameter value
      • login/accept_sso2_ticket  1
      • login/create_sso2_ticket  2
                
    4. Restart the SAP BW server.

See Also

See note 1413075

Keywords

CR, SAP BW, BEX queries , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016