1410729 - Unable to create a SAP BI Netweaver connection in Xcelsius

SAP Knowledge Base Article - Public

1410729 - Unable to create a SAP BI Netweaver connection in Xcelsius

Symptom

  • When clicking on the 'browse' button in order to connect to an SAP system, no window appears

Environment

  • Xcelsius 2008 Service Pack 2
  • SAP BI 7.0.1 Support Package 5

Reproducing the Issue

  1. Launch Xcelsius
  2. Go to Data manager
  3. Select 'SAP Netweaver BI connection'
  4. Click on 'Browse'

==> Nothing happens

Resolution

Resolution 1:

Ensure you are using an Xcelsius 2008 Enterprise license key and not Xcelsius 2008 Engage

Resolution 2:

Check the following registry entries are present on the client machine:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\com.sap.bi.et.BExOpenSaveServices.OpenDialogCOMWrapper

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\com.sap.bi.et.BExOpenSaveServices.OpenResultCOMWrapper

N.B: If not present, please copy it from a working machine

Resolution 3:

Install SAP GUI and Business Explorer first before installing Xcelsius/ Dashboard Design

Resolution 4:

Install the latest update for SAP GUI and Business Explorer

Keywords

Excelsius, SP2, System, connexion greyed out greyed-out system hang licence lisence browse dashboard design install pop-up authentication window bex query com.sap.bi.et.BExOpenSaveServices.OpenDialogCOMWrapper , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Xcelsius Enterprise 2008