1409426 - "Error #2007" when previewing the dashboard in Xcelsius 2008

SAP Knowledge Base Articles - public

1409426 - "Error #2007" when previewing the dashboard in Xcelsius 2008


  • Preview the dashboard in Xcelsius 2008.
  • LiveOffice connections are set to Refresh on Open.
  • The following error message appears: Error #2007.


  • BusinessObjects Enterprise 3.1 Fix Pack 1.7
  • Xcelsius 2008 SP1

Reproducing the Issue

  1. Open Xcelsius.
  2. Import a Web Intelligence content using the Live Office.
  3. Select a Xcelsius component, for instance a chart.
  4. Bind the Xcelsius component to the Web intelligence content imported by Live Office.
  5. Click on Manage Connections and add the Live Office connections.
  6. On the Definition tab correct the Session URL to your web server name.
  7. On the Usage tab check the Refresh On Load option.
  8. Close the Data Manager window.
  9. Click on Preview button.

The error appears. 


  • Live Office is not able to connect to the BOE server.
  • The CMS or the Web Service is not be accessible.


  • Use the FQDN (Fully Qualifield Domain Name) on the Live Office connection definition:
    1. Open the Data Manager
    2. Edit the Session URL to use the server FQDN
    • Note: the Session URL is field is case sensitive


error, #2007, 2007, liveoffice, boe, xcelsius, 2008, sp1, refresh, load, fqdn, servername, webserver , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem


SAP BusinessObjects Xcelsius Enterprise 2008