SAP Knowledge Base Article - Public

1406513 - Error Message "Enter type of service, duration, or priority" when Saving Service Level

Symptom

When you try to save a service level, saving fails and an error message is raised: Enter type of service, duration, or priority.

Reproducing the Issue

  1. Go to the Service Entitlements work center, Service Levels view.
  2. Click on the common task link New Service Level.
  3. On the tab General enter the Service Level Name and Service Level ID.
  4. Select tab Reaction Times.
  5. Click Add Row in the table Milestones and enter the Due Date for Arrival at Customer
  6. Click Add Row in the table Details for Milestone and enter :
    Type of Service: Service Order - Arrival at Customer
    Priority: Urgent
    Net Labor Time: 2 Hour(s)
  7. Select Save.

Two error messages are shown:
Enter type of service, duration, or priority.
Save failed.

Cause

As soon as you enter a Type of Service in the table Details for Milestone, you need to maintain a Net Labor Time for every Priority that are available.

Resolution

Verify which combinations of Milestone and Type of Service are maintained in the service level. 

For each combination, maintain a Net Labor Time for each Priority that is available in the system.

Keywords

KBA , SRD-HR-TLM , Time and Labour Management , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711