SAP Knowledge Base Article - Public

1403048 - Error: 'Function module /CRYSTAL/MDX_GET_STREAM_INFO not found' when attempting to create a report in Crystal Reports

Symptom

  • Database connection error: 'Function module: "/CRYSTAL/MDX_GET_STREAM_INFO" not found.'
  • When attempting to create or refresh a report based off an SAP BW BEx Query in Crystal Reports, it generates the error.

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In Crystal Reports, under the menu "SAP", select "Create New Report from a Query..."
  2. Logon to your SAP BW System.
  3. Select the SAP BW BEx Query.
  4. Add database fields on the report.
  5. When refreshing the report, it generates the error:

    Database connection error: Function module /CRYSTAL/MDX_GET_STREAM_INFO not found

Cause

  • The required SAP BW Integration Kit Transports are not loaded on the SAP BW server, or it is of an incorrect version. 

Resolution

  • Load the SAP Integration Kit Transports files equal to the version of the product installed to the SAP BW System.
     
    • For SAP Crystal Reports 2011 and SAP Crystal Reports 2013:
      The SAP Integration Kit Transports are found in the installation package of Crystal Reports 2011 or Crystal Reports 2013. To extract it:
      1. Uncompressed the installation package of the version of Crystal Reports installed.
      2. Navigate to the following folder:  Collaterals/Add-Ons/SAP/Transports
      3. It will contains the necessary transports files that needs to be loaded to the SAP BW System.
           
    • For Crystal Reports Crystal Reports 2008:
      The SAP Integration Kit Transports are found in the installation package of SAP BusinessObjects Integration for SAP XI 3.1.
      To extract it:
      1. Uncompressed the installation package of the version of SAP BusinessObjects Integration for SAP XI 3.1 installed.
      2. Navigate to the following folder:  Transports
      3. It will contains the necessary transports files that needs to be loaded to the SAP BW System.
          
           
  • Related SAP Knowledge Base Article:  1638539 - Crystal Reports based off SAP data source fails after applying an SAP NetWeaver update.

 

Keywords

Database connection error: Function module /CRYSTAL/SAP_GET_STREAM_INFO not found , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports XI R2