SAP Knowledge Base Article - Public

1384960 - How to define time out for each Crystal Report

Symptom

How to define time out for each Crystal Report.

Resolution

1. Timeout settings for Crystal Reports are setup in a similar way to Web Intelligence, which is via the server’s page in the CMC. The Crystal Reports Page Server (assuming you’re not using the Advanced DHTML viewer to view reports) is used for on demand report viewing. The Crystal Reports Job Server is used for scheduled reports. The Page Server has 2 settings in regards to timeouts that can be modified from the CMC, please see their description below:

2."The Minutes before an Idle Connection is closed"setting alters the length of time that the Page Server waits for further requests from an idle connection. Before you change this setting, it is important to understand that setting a value too low can cause a user’s request to be closed prematurely. Setting a value that is too high can cause system resources to be consumed for longer than necessary.

3."The Minutes before an Idle Report Job is Closed" setting alters the length of time that the Page Server keeps a report job active. Before you change this setting, it is important to understand that setting a value too low can cause a user’s request to be closed prematurely. Setting a value that is too high can cause system resources to be consumed for longer than necessary.

4. The "Crystal Reports Job Server" does not have any timeout settings available in the CMC, and should not require any modification.

5. "Request Timeout" parameter will not be needed for the Crystal Reports Job Server as it handles all scheduled jobs itself and does not need to offload them to another server using CORBA to communicate. All Crystal timeouts you need to set can be done within the CMC.

 

                                  

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , How To

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2

Attachments

be_xi_troubleshooting_timeouts.PDF