1374731 - 'Activation Key not valid' error message when launching Crystal Xcelsius 4.5.

SAP Knowledge Base Article - Public

1374731 - 'Activation Key not valid' error message when launching Crystal Xcelsius 4.5.

Symptom

  • You attempt to activate your license key for Crystal Xcelsius 4.5., but obtain the error "Activation Key not valid"

Reproducing the Issue

1. launch Crystal Xcelsius 4.5.

2. attempt to activate Crystal Xcelsius by inserting activation key

  • Crystal Xcelsius 4.5.

Cause

When you cut and paste the Crystal Xcelsius activation key from an email directly then there can be issues

Resolution

1. type the key in manually

Keywords

start licence license key installation setup not working opening , KBA , BI , Business intelligence solutions , Problem

Product

SAP BusinessObjects Dashboards 4.5