SAP Knowledge Base Article - Public

1344406 - "Failed to load persisted view. (LO 26620)" when refreshing an Xcelsius dashboard with a Live Office connection to take data from Crystal Reports

Symptom

  • "Failed to load persisted view. (LO 26620)" when refreshing an Xcelsius dashboard with a Live Office connection to take data from Crystal Reports
  • "com.crystaldecisions.sdk.occa.managedreports.ras.internal.ManagedRASException: Cannot open report document. --- The maximum report processing jobs limit configured by your system administrator has been reached.
    cause:com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: The maximum report processing jobs limit configured by your system administrator has been reached.---- Error code:-2147217386 Error code name:exceedAgentLimit
    detail: The maximum report processing jobs limit configured by your system administrator has been reached.
     at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source)
     at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source)
     at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(Unknown Source)
     at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(Unknown Source)" is shown in the Live Office traces

Reproducing the Issue

  1. Login in Infoview and try to refresh an Xcelsius dashboard with a Live Office connection to retreive data from Crystal Reports -> "Failed to load persisted view. (LO 26620)" is raised

Cause

  • The Report Application Server (RAS) has reached the maximum number of concurrent jobs

Resolution

  • Add another Report Application Server (RAS) in the Central Management Console (CMC)
  • Set up equal to 0 (for unlimited) the Maximum Concurrent Report Jobs for the Report Application Server (RAS) in the Central Management Console (CMC)
  • Ensure that option 'Suppress the printing if no records are returned' in Crystal reports is unchecked.

Keywords

RAS, Report Application Server , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008