SAP Knowledge Base Article - Public

1343013 - Unable to print the reports using HP Laser Jet 4250 laser printer in crystal reports.

Symptom

While trying to print reports using HP Laser Jet 4250 laser printer.

Error: Unhandled exception at 0x00d5b92c in crw32.exe: 0xC0000005: Access violation reading location 0x0000004c. First-chance exception at 0x00d5b92c in crw32.exe:

0xC0000005: Access violation reading location 0x0000004c. Unhandled exception at 0x00d5b92c in crw32.exe: 0xC0000005:

Access violation reading location 0x0000004c.Workstation is Windows Vista SP1 with all security updates.

Cause

If the printer is in the shared network and when we add this printer to local machine then some times the reports may not be printed .

Resolution

Steps to resolve the issue:

1.Disconnect the user machine from the network where the printer is added.

2.Log in as Administrator to the machine where the printers are present.

3.Re-install the printer drivers for the specific  printer where it is unable to print the reports.

4.After installing the drivers, try to reconnect the user machine where the printers are available.

5.Open crystal reports and try to print the reports now, it will work.

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0