1338426 - Central Management Server can not be restarted after installing Xcelsius 2008 Service Pack 1 to Xcelsius 2008

SAP Knowledge Base Article - Public

1338426 - Central Management Server can not be restarted after installing Xcelsius 2008 Service Pack 1 to Xcelsius 2008

Symptom

  • Central Management Server (CMS) can not be restarted after installing Xcelsius 2008 Service Pack 1 (SP1) to Xcelsius 2008
  • "Error: Server <server_name:port> not found or server may be down (FWM 01003) null”

Reproducing the Issue

  1. Install Xcelsius 2008 SP1 to Xcelsius 2008.
  2. Log on to Central Management Console (CMC), go to Servers and restart CMS.
  3. Observe the status of CMS.
    If Visual Studio Just-In-Time Debugger is enabled, Visual Studio Just-In-Time Debugger appears with a message “An unhandled win32 exception occurred in CMS.exe”.
    If Visual Studio Just-In-Time Debugger is disabled, CMS restarting is hanging up.
  4. Close CMC and log on to CMC again, the error “Error: Server <server_name:port> not found or server may be down (FWM 01003) null” appears
  5. Log on to InfoView, the error “Error: Server <server_name:port> not found or server may be down (FWM 01003) null” appears.
  • BusinessObjects Enterprise XI 3.1 Fix Pack 1.2
  • Xcelsius 2008

Cause

Xcelsius was not able to load the keydecoder.dll file when restarting CMS.

Stop Server Intelligence Agent from (SIA) from Central Configuration Manager (CCM).
Add “-trace” to command and start SIA.
Log on to CMC.

Check the log file of SIA.
It shows the following error message:
Ping to JA-2K3SP2:6400 failed.

Check the log file of SIA.
It shows the following error message:
.\licinfo.cpp:85: TraceLog message 1
<date&time>|>>|A| | 2720|2004| |||||||||||||||assert failure: (.\licinfo.cpp:85). (0 : Loading shared object failed. First tried to load library C:\Program Files\Business Objects\Xcelsius\keydecoder.dll and failed because of error: [The specified module could not be found.]. Second tried to load library C:\Program Files\Business Objects\Xcelsius\keydecoder.dll and failed because of error: [The specified module could not be found.]).
.\system.cpp:844: TraceLog message 2
<date&time>|>>|A| | 2720|2004| |||||||||||||||assert failure: (.\system.cpp:844). (0 : keydecoder.dll  could not be loaded. Could not load or access keycode dll: Loading shared object failed. First tried to load library C:\Program Files\Business Objects\Xcelsius\keydecoder.dll and failed because of error: [The specified module could not be found.]. Second tried to load library C:\Program Files\Business Objects\Xcelsius\keydecoder.dll and failed because of error: [The specified module could not be found.]).
.\ObjectSubsystem.cpp:1793: TraceLog message 3
<date&time>|>>|A| | 2720|2004| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:1793). (thisList->RemoveKey( pf ) : no message).

Resolution

  1. Copy the keydecoder.dll file from win32_x86 folder of Business Objects 12.0 and paste it in the Xcelsius folder of C drive.
    For example
    Copy
    keydecoder.dll file from C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86
    to
    C:\Program Files\Business Objects\Xcelsius\
  2. Restart SIA from CCM.

Keywords

Upgrade, installation, log in, debug, C++, CMS Down, Xcelsius, FP, SP, version, trouble, loading, specified module, Visual Studio Just-In-Time Debugger , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008