1336942 - Error: Crystal Xcelsius is unable to load this file. The file may be corrupted or have features that cannot be supported by this version of crystal Xcelsius

SAP Knowledge Base Article - Public

1336942 - Error: Crystal Xcelsius is unable to load this file. The file may be corrupted or have features that cannot be supported by this version of crystal Xcelsius

Symptom

When attempting to open an Xcelsius file error occurs "Crystal Xcelsius is unable to load this file. The file may be corrupted or have features that cannot be supported by this version of crystal Xcelsius"

Cause

One of the live office connector component in the Xcelsius Dashboard which is created of Xcelsius 4.5 seem to be corrupted.

Resolution

  1. Open the dahsboard in Xcelsius 4.5.
  2. Remove the live office connector.
  3. Re-insert the live office connector.
  4. Save and close the dashboard.
  5. Now try to open the dashboard in  Xcelsius 2008

Now you can observe the dashboard opens without any errors

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.5