SAP Knowledge Base Article - Public

1329076 - Set datasource location window doesn't show up and Crystal Reports application gets frozen

Symptom

Set Datasource Location window doesn't show up and Crystal Reports application gets frozen

Reproducing the Issue

  1. Open any report in Crystal Reports
  2. Select Database in Crystal Reports menu
  3. Click Set Datasource Location

Cause

"Set Datasource Location" window moved outside of the screen.

Resolution

===================================================================================
WARNING:
The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk.  
HELP:
For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).  
RECOMMENDATION:
It is strongly recommended that you make a backup copy of the registry files before you edit the registry.

===================================================================================

  1. Close Crystal Reports 
  2. Click “Start”, select “Run”, type “regedit” to get Registry Editor window
  3. Navigate to the following registry key: HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\Crystal Reports\ResizableDialogs
  4. Make sure the string value for “Set Datasource Location” starts with two digits numbers.  

For example: default string value “72,58,728,542” means:

72 – Horizontal coordinate of “Set Datasource Location” window’s left upper corner

58 – Vertical coordinate of “Set Datasource Location” window’s left upper corner

728 – Horizontal size of “Set Datasource Location” window  

542 – Vertical size of “Set Datasource Location” window  

    

     5.   Close Registry Editor and start Crystal Reports

   

Keywords

CR hangs, Set Database Location , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2