1320075 - Crystal Report crashes while retrieving data from HP Open view ServiceCenter Database

SAP Knowledge Base Article - Public

1320075 - Crystal Report crashes while retrieving data from HP Open view ServiceCenter Database

Symptom

Crystal Reports Application shuts down when try to run a report based on HP Open View ServiceCenter Database.

Environment

  • Crystal Reports XI R2
  • Crystal Reports 2008 V1

Reproducing the Issue

  1. Create a simple report on HP Open View ServiceCenter database.
  2. Refresh the report.

Cause

Crystal Reports can not connect to HP Open view ServiceCenter Database as it is not supported with Crystal Reports till date including the latest version Crystal Reports 2008.

Resolution

Use a supported database with supported middleware as per Supported Platforms PDF guidelines.

Keywords

refresh, close , KBA , BI-RA-CR-DSL , Crystal Reports on C++ Data Semantic Layer (ClassicUniverse) , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2