SAP Knowledge Base Article - Public

1310330 - Japanese text displays as strange characters when exporting a report to PDF format from Crystal Reports

Symptom

  • Japanese characters display as strange characters in PDF document
  • When exporting a report that contains Japanese characters from Crystal Reports to PDF format, the generated PDF document displays incorrect characters.

Environment

  • Crystal Reports 8.5

Reproducing the Issue

  1. In Crystal Reports, open a report containing Japanese characters.
  2. Export the report to PDF format.
  3. When opening the generated PDF document, notice it displays strange characters instead of Japanese characters.

Cause

  • The PDF exporting driver in Crystal Reports 8.5 only supports latin character set.

Resolution

  • Export the report to PDF format in Crystal Reports 9 or above, as the PDF exporting driver has been updated to support unicode characters, which by consequant support Japanese characters.

Keywords

CR, Crystal Reports 8.5, CR 8.5 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 8.5