1305782 - "Another version of this product is already installed" when installing Service Pack 1

SAP Knowledge Base Article - Public

1305782 - "Another version of this product is already installed" when installing Service Pack 1

Symptom

When Installing Service Pack 1 on a computer that only has the Service Pack 0 Runtimes installed, you get the message

"Another version of this product is already installed. Installation of                                                              
this version cannot continue. To configure or remove the existing                                                                  
version of this product, use Add/Remove Programs on the Control Panel."

Cause

This behavior is by design.

Resolution

To Install SP1:

  1. Uninstall the Service Pack 0 Runtimes
  2. Install Service Pack 1 Runtimes

Keywords

KBA , BI-DEV , Business Intelligence Software Development Kits (SDKs) , Problem

Product

Crystal Reports 2008 V0