1305720 - URL button in Xcelsius opens a blank browser when URL is pointing to outlook exchange.

SAP Knowledge Base Article - Public

1305720 - URL button in Xcelsius opens a blank browser when URL is pointing to outlook exchange.

Symptom

URL button (pointed to open outlook mail) in Xcelsius dashboard opens a blank browser window along with the compose window of outlook.

Environment

Xcelsius 2008

Reproducing the Issue

  1. Create a Xcelsius dashboard and insert a URL button.
  2. Point the URL button to send the mail to user using the outlook.
  3. URL sample:mailto: abc@xyz.com.
  4. Preview the dashboard and click on URL button.
  5. A blank browser is opened along with the compose mail window.

 

Cause

 

  • This is mainly because of the option selected in properties of URL button is "New Window" and Xcelsius isn't a web browser. To execute a URL hyperlink from Xcelsius it has to open a browser the push the URL in there so it opens a new window.

    Resolution

    1. Go to the properties of URL button,select the option as"This Window".
    2. Export the dashboard in SWF or InfoView.
    3. Open the SWF and click on the URL button, it doesn't open the blank browser.

    Keywords

    URL button,Xcelsius,blank window , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

    Product

    SAP BusinessObjects Xcelsius Enterprise 2008