1303394 - System font embedded into PDF document instead of True Type Font

SAP Knowledge Base Article - Public

1303394 - System font embedded into PDF document instead of True Type Font

Symptom

  • Problems exporting from a Crystal Report to PDF when using the ITC Century Book True Type font.
  • The PDF is translating it to the Marlett.ttf font (windows system font)

Reproducing the Issue

  1. Create a sample report with any text in ITC Century Book font 
  2. Export report to PDF format
  3. The text in PDF document is in system Marlett.ttf font 

Cause

  • Open Type font with the same name as True Type font installed
  • Crystal Reports uses Open Type font instead of True Type font
  • Open Type font could not be embedded into PDF document
  • Crystal Reports is getting System True Type font embedded 

Resolution

 Delete ITC Century Book Open Type font from the machine.                

See Also

See also Microsoft Knowledge Base article 314960 on how to delete fonts.

http://support.microsoft.com/kb/314960

Keywords

export, pdf, system font, marlett.ttf, True Type font, Open Type font  , KBA , BI , Business intelligence solutions , Problem

Product

Crystal Reports 2008 V0 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2