SAP Knowledge Base Article - Public

1300330 - Error 1311. Source file not found. C:\DOCUME~1\<username>\LOCALS~1\Temp\win32\m293.cab. when installing Crystal Reports Server XI R2 SP4

Symptom

Installation of the Crystal Reports Server XI R2 SP4 fails with:

Error 1311. Source file not found.

C:\DOCUME~1\<username>\LOCALS~1\Temp\win32\m293.cab.

Verify that the file exists and that you can access it.

Reproducing the Issue

  • Install Crystal Reports Server XI R2 on a Windows 2003 Server
  • Then install Crystal Reports Server XI R2 SP2
  • Then install Crystal Reports Server XI R2 SP4

Cause

The SP2 package of Crystal Reports Server XI R2 wrongly installs the busobj.exe file that is not needed.

Resolution

  • Go to this installation directory on the server

          ...\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86

  • Search for the busobj.exe file and remove it.
  • Run the Crystal Reports Server XI R2 SP4 installation again and then it'll finish correctly.

Keywords

KBA , BI , Business intelligence solutions , Bug Filed

Product

Crystal Reports Server XI R2

Attachments

SP4Install.JPG
busobj.jpg