Symptom
Installation of the Crystal Reports Server XI R2 SP4 fails with:
Error 1311. Source file not found.
C:\DOCUME~1\<username>\LOCALS~1\Temp\win32\m293.cab.
Verify that the file exists and that you can access it.
Reproducing the Issue
- Install Crystal Reports Server XI R2 on a Windows 2003 Server
- Then install Crystal Reports Server XI R2 SP2
- Then install Crystal Reports Server XI R2 SP4
Cause
The SP2 package of Crystal Reports Server XI R2 wrongly installs the busobj.exe file that is not needed.
Resolution
- Go to this installation directory on the server
...\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86
- Search for the busobj.exe file and remove it.
- Run the Crystal Reports Server XI R2 SP4 installation again and then it'll finish correctly.
Keywords
KBA , BI , Business intelligence solutions , Bug Filed
Product
Crystal Reports Server XI R2
Attachments
SP4Install.JPG |
busobj.jpg |