1292496 - Error: 'Unable to retrieve Object. Failed to open the connection' while refreshing Crystal Report.

SAP Knowledge Base Article - Public

1292496 - Error: 'Unable to retrieve Object. Failed to open the connection' while refreshing Crystal Report.

Symptom

  • Unable to run nely created Crystal report in BusinessObjects Crystal Decision as well as in Infoview.
  • Error:'Unable to retrieve Object. Failed to open the connection' while refreshing the report.

Reproducing the Issue

  1. Log in to Infoview.
  2. Open the crystal report.
  3. Click on Refresh button.

BusinessObjects Crystal Decision XI Release 2

Cause

The Data Source Name (DSN) has not been created properly. 

Resolution

Use the correct Data Source Name (DSN).

  1. Go To Control Panel. 
  2. Open ODBC Data Source Administrator.
  3. Click on System DSN.
  4. Click on Add.
  5. Select a driver for which you want to set up a data source. Click on Finish.
  6. Provide the necessary database information. Click OK.

See Also

1268763 - Error: Failed to open the connection in Infoview

Keywords

Error while refresh, Object cannot be retrieved. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

Product

SAP Crystal Reports XI R2