1287053 - Why does Internet Explorer (IE) crash while opening Xcelsius dashboard?

SAP Knowledge Base Article - Public

1287053 - Why does Internet Explorer (IE) crash while opening Xcelsius dashboard?

Symptom

Internet Explorer (IE) crashes while opening Xcelsius dashboard.

Reproducing the Issue

  • Export the xcelsius dashbord to enterprise.
  • Open Xcelsius dashboard within infoview.
  • Internet Explorer (IE) crashes.

 

  • Xcelsius 2008
  • Windows XP

Cause

  • Old version of Flash Player is installed on the machine, where we are trying to view the dashboard.

Resolution

  • Un-install Flash player using the Adobe website (www.adobe.com).
  • Install version 9 of Adobe Flash Player from Adobe Website.

 

Keywords

IE Crashes, problem accessing Xcelsius, needs to close. , KBA , BI , Business intelligence solutions , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008