1279547 - Warning sign with "csprintdlg" message while printing report.

SAP Knowledge Base Article - Public

1279547 - Warning sign with "csprintdlg" message while printing report.

Symptom

  • A warning message appears while printing report from CR 2008 SP1 Designer.
  • Warning Message: A yellow colored triangle with "csprintdlg" message.
  • The report prints without any issue with CR 2008 and CR 2008 SP0.

Reproducing the Issue

  • Install CR 2008 on Windows XP Service Pack 3 machine.
  • Apply Service Pack 0 and then Service Pack 1 on Crystal Reports 2008.
  • Create a sample report and try to print the report.
  • Product: Crystal Reports.
  • Product Version: 12.1.0.892.
  • Operating System: Windows XP SP3.

Cause

CR 2008 is officially tested with Windows XP Service Pack 2 and it gives the above warning on Windows XP Service Pack 3.

Resolution

  • Uninstall Service Pack 3 of Windows XP.
  • Manually Uninstall Crystal Reports 2008 Service Pack 1.
  • Install CR 2008 and then apply Service Pack 1 on Windows XP Service Pack 2 machine.

Keywords

warning, csprintdlg, printing, Crystal Reports XI, SP2, SP3 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , How To

Product

Crystal Reports 2008 V0