SAP Knowledge Base Article - Public

1275298 - "keycode entered is invalid, please try again." error in Xcelsius.

Symptom

  • Xcelsius 2008 Enterprise will not launch using valid license keycode provided.
  • Following error message is displayed: "keycode entered is invalid, please try again."

Environment

  • Xcelsius 2008 Enterprise
  • Microsoft Office 2007 Service Pack 2
  • Operating System: Windows XP, Windows 7 64 bit

Reproducing the Issue

  1. Launch Xcelsius 2008 Enterprise Service Pack 3 Fix Pack 3.4.
  2. Enter valid Xcelsius 2008 Enterprise license keycode.
  3. Notice that the following error message is displayed: "keycode entered is invalid, please try again."

Cause

Temporary license keycode is present in the registry.

Resolution

    ****WARNING****

This resolution involves making a modification to the System Registry. This is not an operation supported under normal procedures of SAP BusinessObjects. Therefore we recommend that this operation only be performed under the direction of Support staff. Create a backup of the System Registry before making any changes.

Resolution 1:

1. Extract Xcelsius installer package in to a folder (say Test).

2. Open folder (Test) created in the above step and locate ‘keycodez.cab’ file in the ‘package’ folder (Test\package\keycodez.cab).

3. Open ‘keycodez.cab’ file and extract 'keydecoder.dll.E9DEA130_0DC6_4047_8C57_2A204727CB81' file.

4. Rename 'keydecoder.dll.E9DEA130_0DC6_4047_8C57_2A204727CB81' file to 'keydecoder.dll'

5. Copy 'keydecoder.dll' file into the Xcelsius directory. "C:\Program Files_x86\Business Objects\BusinessObjects Enterprise 12.0\win32_x86".

6. Launch Xcelsius and re-enter license keycode.


Resolution 2:

1. Go to Start -> Run -> type regedit, click on OK and open Registry Editor.

2. Now under Registry Editor go to ‘File -> Export…’ and take the back up of Registry.

3. Navigate to following registry key:

   For Windows XP:
   HKEY_LOCAL_MACHINE -> Software -> BusinessObjects -> Suite 12.0 -> Xcelsius

   For Windows 7:
   HKEY_LOCAL_MACHINE -> SOFTWARE -> Wow6432Node -> Business Objects -> Suite 12.0-> Xcelsius

4. Delete the "Xcelsius" folder from registry.

5. Re-Launch Xcelsius and enter the license keycode.

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008