SAP Knowledge Base Article - Public

1273957 - Chinese Characters display as boxes in Crystal Reports Designer.

Symptom

  • Chinese characters appear as boxes in Crystal reports.
  • In addition these Chinese characters export fine in RTF but not in PDF

Environment

  • Crystal Reports XI Release 2 Service Pack 2

Reproducing the Issue

  1. Create a new report in Crystal Reports.
  2. Use the text box tool to place a new text box on the report.
  3. Copy and paste some chinese text in the text box and it will appear as empty rectangle
    boxes when the report is refereshed.

Resolution

The issue has been identified and tracked under ID ADAPT00740681.

Keywords

Chinese Characters not visible , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI