SAP Knowledge Base Article - Public

1272685 - "Error 2170" when trying to preview a dashboard in Infoview

Symptom

  • Try to open a dashboard from Infoview
  • The error message "Error: 2170" is thrown 

Environment

  • Xcelsius 2008
  • QAAWS
  • BusinessObjects Enterprise XI3.1
  • Windows
  • Microsoft Office 2003.

Reproducing the Issue

  1. Create a dashboard in Xcelsius 4.5.
  2. Use QAAWS to get the data and connect to Xcelsius.
  3. Import the model to Xcelsius 2008.
  4. Publish the dashboard to Business Objects Enterprise.
  5. Preview the dashboard from Infoview.
  6. Error: 2170.

Cause

The file crossdomain.xml is either not placed in the correct directory or it’s not the updated version.

Resolution

  1. Verify that the file crossdomain.xml is on the server.
  2. Verify that the file version is an updated version.
  3. The content of an updated file would be is follow:
  4. <?xml version="1.0"?><!DOCTYPE cross-domain-policy SYSTEM http://www.macromedia.com/xml/dtds/cross-domain-policy.dtd">
  5. <cross-domain-policy>
  6. <site-control permitted-cross-domain-policies="all"/>
  7. <allow-http-request-headers-from domain="*" headers="*" secure="false" />
  8. <allow-access-from domain="*" secure="false" />
  9. </cross-domain-policy>
  10. Update the cross domain and restart the server.
  11. Preview the dashboard: it runs fine without error.

Keywords

2170, Xcelsius. , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008