1265303 - Xcelsius dashboard displays blank page

SAP Knowledge Base Article - Public

1265303 - Xcelsius dashboard displays blank page

Symptom

Previewing a Xcelsius dashboard displays blank page.

Reproducing the Issue

  • Create a Xcelsius dashboard.
  • Add any component in it for eg:-lable based menu.
  • Point it to an Excel sheet data.
  • Delete the Excel sheet or rename it.
  • Try to preview the dashboard which is blank.

Product Version:- Xcelsius 2008 SP1

Operating System:- Windows XP

Cause

  • One of the object component is corrupt which prevents it to be previewed properly.
  • An object component which is pointing to the excel sheet is deleted or the name is changed.

Resolution

  • Open the dashboard in Xcelsius.
  • Check the components, they should be pointing to the correct Excel sheet and range.
  • Also make sure Excel sheet's name is not changed frequently.
  • When the component is found; delete the component.

Keywords

Dashboard blank Canvas Unable to preview a dashboard , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008