1263593 - Error: 'Problems creating new report format. Contact your ClearQuest administrator to verify that a supported version...' creating a new report from ClearQuest

SAP Knowledge Base Article - Public

1263593 - Error: 'Problems creating new report format. Contact your ClearQuest administrator to verify that a supported version...' creating a new report from ClearQuest

Symptom

  • Cannot create report;
  • Error when creating report in ClearQuest;
  • Error: 'Problems creating new report format. contact your ClearQuest administrator to verify that a supported version of Crystal Reports has been installed. Couldn't create CrystalReports Engine for report format version 11.0'

Reproducing the Issue

  • From ClearQuest, select 'Report Authoring Tool';
  • Choose 'New Report Format' and 'Author Report'

Environment: 

  • Crystal Reports XI;
  • ClearQuest 7.0.1.1;

Resolution

Keywords

KBA , BI-OD-CR , CrystalReports.com , Problem

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2