SAP Knowledge Base Article - Public

1258227 - Reports using Business View take long to refresh in Crystal report XIR2

Symptom

  • Reports take longer to refresh after applying Service Pack 3 on the Business Objects (BO) server
  • Data also takes long to be displayed in Crystal Reports

Reproducing the Issue

Environment Information:

  • Crystal Report XI R2
  • Business Objects XI R2 Service Pack 3 (BOXI R2 SP3)
  • Business View Manager XI R2 SP3

Cause

  • The client and server versions are different. 
  • The reports are being refreshed by many users concurrently.

Resolution

  • Update Crystal Reports version so that it is on the same level as the server.  In this case, install SP3.
  • Scheduling the reports every morning or every night can help to decrease the time taken for the reports to refresh by the users.

Keywords

CR, BV, planning , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI