SAP Knowledge Base Article - Public

1257367 - Flash not displayed in the PDF document when exporting a report to PDF format from Crystal Reports

Symptom

  • Generated PDF document contains white space where the Flash files were on the report.
  • Flash files not in the PDF document when exporting a report that contains flash from Crystal Reports to PDF format.

Environment

  • SAP Crystal Reports 2008

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Add a flash object to the report.
  3. Export the report to PDF format.
  4. When opening the generated PDF document, notice there is a white space where it is supposed to have the flash object.

Cause

  • Original built of Crystal Reports 2008 export to PDF format version 1.5
  • PDF format 1.5 does not support Flash files.
  • Adobe Reader 9.1 or newer is required to view embedded Flash files.

Resolution

  • Install Service Pack 01 or higher of Crystal Reports 2008, as it is now exporting to PDF format 1.7, which supports Flash files.
  • Use Adobe Reader 9.1 or newer to view the PDF file.

Keywords

CR, PDF Flash , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0