1240661 - Error: 'Failed to retrieve data from the database' when creating Crystal reports based on an XML driver that contains long text with CDATA tag

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1240661 - Error: 'Failed to retrieve data from the database' when creating Crystal reports based on an XML driver that contains long text with CDATA tag

Symptom

  • Cannot retrieve data from XML database;
  • Error when refreshing/previewing Crystal report;
  • Error: 'Failed to retrieve data from the database'

Reproducing the Issue

  • XML file containing CDATA tag, as <![CDATA[ content ]]>;
  • The CDATA content should contain more than 12287 characters;
  • Create a report off this XML file;
  • Preview/Refresh the report;

Crystal Reports XI Release 1 (CR XI R1);

Crystal Reports XI Release 2 (CR XI R2);

Cause

This problem has been identified as a bug related to Pullparser v2 (Third party jar) with reference number ADAPT01075442.  Pullparser.jar does not support large data of CDATA content (maxlength: 12287 characters).

Resolution

  • Install Service Pack 5 (SP 5) of Crystal Reports XI R2;

Please note that the issue could not be fixed on Crystal Reports XI Release 1.

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2