SAP Knowledge Base Article - Public

1240200 - Xcelsius locked up and now cannot re-launch

Symptom

Xcelsius crashed and during attempt to relaunch, Xcelsius will not open

Reproducing the Issue

  1. Xcelsus crashes
  2. re-launch Xcelsius

Environment:
Xcelsius 2008 Present/Engage/Engage Server/Enterprise

Cause

When Xcelsius crashes, and you close out Xcelsius with intent to re-launch, the Excel.exe process will still continue to run in the background.

Resolution

  1. Close out Xcelsius
  2. Check task manager to make sure there is no Excel.exe processes running
  3. End Excel.exe process
  4. Re-launch Xcelsius

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008