SAP Knowledge Base Article - Public

1231902 - Error: "Server is Busy" upon launching Dashboard/Xcelsius

Symptom

Constantly encountering a "Server is Busy" error upon launching Dashboard Designer or Xcelsius

Environment

  • Xcelsius 2008
  • Dashboards 4.0
  • Dashboards 4.1
  • Dashboards 4.2

Cause

The "Server is busy" error is triggered when the required resources to run Dashboard/Xcelsius are not available.

This can be caused by any of the following:

-Not enough memory on the Machine
-Too many applications running when Dashboard/Xcelsius starts (ie. Outlook.exe busy downloading email)
-Excel in the middle of editing a function/formula
-Third Party Excel add-in, which runs in the background the same time Dashboard/Xcelsius tries to access excel
-Conflict when Dashboard/Xcelsius attempts to do an office version check.

Resolution

  1. Ensure that system resources are available
  2. Disable application not in use.
  3. Close Excel.exe in the task manager before running Dashboard/Xcelsius as it is recommended that only one excel instance must run (i.e. embedded excel only ) to avoid any inconsistencies.
  4. Disable any third party excel add-ins
  5. To eliminate the office version check, you'll need to apply a flag on the shortcut icon for Dashboard/Xcelsius.

- create a new shortcut icon by going to the xcelsius.exe file, right-clicking on it, and create shortcut or send to desktop.

- Right click on the new shortcut icon and choose properties.  There you should see a "target" path.

- At the end of the target path, enter a space and type: -s

For example, the target path on my machine would read:

Xcelsius 2008: "C:\Program Files (x86)\Business Objects\Xcelsius\xcelsius.exe" -s

Dashboard 4.0: "C:\Program Files (x86)\SAP BusinessObjects\Xcelsius 4.0\xcelsius.exe" -s

 -Launch Dashboard/Xcelsius from this icon.

Keywords

server busy, retry, dashboards, xcelsius,switch to , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0, feature pack 3 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2 ; SAP BusinessObjects Xcelsius Enterprise 2008