Customer is trying to apply Service Pack 3 for Crystal Reports XI R2.
Crystal Reports XI R2 SP2, Business Objects XI R2 SP2
(Customer has Business Objects XI R2 and Crystal Reports XI R2 in the same machine.)
Note: You need to install SP3 for Business Objects XI R2 before installing SP3 for Crystal Reports XI R2.
I have attached a document for your reference. Please refer page 12 of this document (xir2_sp3_getting_started_en.pdf). It says
“The Crystal Reports XI Release 2 Service Pack 3 package will proceed only if no BusinessObjects Enterprise components are detected. If additional BusinessObjects Enterprise components are detected the install will stop and display a warning message. In this case, you must install the full BusinessObjects XI Release 2 Service Pack 3 package.”
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