1229893 - Error: 'Crystal Reports Service Pack 3 is for Crystal Reports XI R2 only, and cannot be installed on top of ...' during installation of Service Pack 3 of CR XI R2

SAP Knowledge Base Article - Public

1229893 - Error: 'Crystal Reports Service Pack 3 is for Crystal Reports XI R2 only, and cannot be installed on top of ...' during installation of Service Pack 3 of CR XI R2

Symptom

- Error during installation of Service Pack 3 of Crystal Reports XI R2; 

- Error: Crystal Reports Service Pack 3 is for Crystal Reports XI R2 only, and cannot be installed on top of other BusinessObjects XI R2 products.

Reproducing the Issue

Environnent:

- Crystal Reports XI R2;

- Business Objects XI R2 client or server version

Cause

The Crystal Reports XI Release 2 Service Pack 3 package will proceed only if no Business Objects Enterprise components are detected.

If additional Business Objects Enterprise components are detected the install will stop and display a warning message.

In this case, you must install the full Business Objects Enterprise XI Release 2 Service Pack 3 package.

Resolution

Install Service Pack 3 of BusinessObjects Enterprise XI Release 2

Keywords

KBA , BI , Business intelligence solutions , Problem

Product

SAP Crystal Reports XI R2