1228311 - Crystal Reports error: 'The instruction at 0x7ff2fbfc referenced memory at 0x7ff2fbfc. The memory could not be written'

SAP Knowledge Base Article - Public

1228311 - Crystal Reports error: 'The instruction at 0x7ff2fbfc referenced memory at 0x7ff2fbfc. The memory could not be written'

Symptom

  • Installation of Crystal Reports completed successfully;
  • Start Crystal Reports;
  • Error message: crw32.exe - Application Error. The instruction at 0x7ff2fbfc referenced memory at 0x7ff2fbfc. The memory could not be written.
  •  

Reproducing the Issue

Environment:

  • Crystal Reports XI Release 1;
  • Windows 2003 Server

Cause

Data Execution Prevention (DEP) prevents Crystal Reports from accessing the memory.

Resolution

Turn off DEP for Crystal Reports:

  1. Log in as ‘Computer Administrator’;
  2. Right click on 'My Computer' and select 'Properties';
  3. Click on 'Advanced' Tab and click on 'Settings' button in 'Performance' frame;
  4. Click on 'Data Execution Prevention' tab. Click on the second option button;
  5. Click on 'Add' button and select;
  6. C:\Program Files\Business Objects\Crystal Reports 11\crw32.exe ;
  7. Click on 'OK' button.

 

Keywords

KBA , BI , Business intelligence solutions , Problem

Product

SAP Crystal Reports XI