1228263 - Error: "Error 1713 Crystal Reports XI cannot install one of its required products" during installation

SAP Knowledge Base Article - Public

1228263 - Error: "Error 1713 Crystal Reports XI cannot install one of its required products" during installation

Symptom

  • Error during installation;
  • Error: ‘Error 1713 Crystal Reports XI Cannot install one of its required products’;

Reproducing the Issue

Environment information:

  • Crystal Reports XI;
  • Windows operating systems;

Cause

Issue with the CD-ROM media – i.e. the CD-ROM is damaged or dirty

Resolution

  1. Verify that the CD ROM is corrupted trying to install the software on other machines;
  2. Download a trial version from the website to check that the issue is not related to the environment;
  3. Contact the reseller for a replacement of the CD ROM.

Keywords

KBA , BI-RA , Reporting, analysis, and dashboards , Problem

Product

SAP Crystal Reports XI