SAP Knowledge Base Article - Public

1220182 - Error: "The instruction at 0x7c350482 referenced...The memory could not be read" when connecting to an Infoset from Crystal Reports

Symptom

  • Crystal Reports crash.
  • Unable to report off an Infoset.
  • In Crystal Reports, when creating a new report and selecting an SAP Infosets, the following error message appears:
         
    "The instruction at 0x7c350482 referenced memory at 0x0000000. The memory could not be read".

Environment

  • Crystal Reports XI R2

Reproducing the Issue

  1. In Crystal Reports, create a new report.
  2. In the Database Expert, select the connection type: "SAP Info sets"
  3. Connect to the SAP System.
  4. Select an Infoset.
          
    The following error will display and Crystal Reports will close automatically:
         
    "The instruction at 0x7c350482 referenced...The memory could not be read"

Cause

  • The issue occurs only for SAP Infosets with boolean group parameters, it is possible to report off other Infosets.
  • The issue has been tracked under ID ADAPT00568146

Resolution

  • The issue has been resolved in the following product updates and above:
          
    • Crystal Reports XI R2:
      • Service Pack 4

 

Keywords

CHF 568146 Crystal Reports SAP Error message , c2019314 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2