SAP Knowledge Base Article - Public

1220118 - Error: "List of Values failure"prompt.dll Error code: 0x8004380D"

Symptom

In Crystal Reports, reports using List of Values (LOV) based on a Business View are refreshed and after 5 minutes an error message appears:

Prompting failed with the following error message: "List of Values failure: fail to get values. [ Cause of error: CORBA_SystemException ].

Error source: prompt.dll Error code: 0x8004380D".

Cause

This error message appears because there is a firewall between Crystal Reports and BusinessObjects Enterprise XI that is preventing the LOV from bringing back the data.

Resolution

Turn off or disable the firewall.

Alternately, specify a CORBA port using an updated version of CRLOV.DLL that lets you choose one port for CORBA to use. Obtain the appropriate file  by doing the following:

  1. Download the file update from the Downloads area of our web site.
  2. Open C:\Program Files\Common Files\Business Objects\3.0\java\crconfig.xml in a text editor.
  3. In the <DataDriverCommon> section add <BOEOrbPort>n</BOEOrbPort> where n is the number of the desired inbound port to use for CORBA.
  4. Enable that port on the firewall to accept inbound traffic (along with the other ones Crystal Reports uses).

The LOV reports run correctly.

 

 

 

 

 

See Also

For more information on this process, please refer to Note 1219902.   

Keywords

CORBA LOV BUSINESS VIEWS SYSTEMEXCEPTION Crystal Reports List of values failure , c2019296 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2