1219641 - Error: "There was an error retrieving data from the server..."

SAP Knowledge Base Article - Public

1219641 - Error: "There was an error retrieving data from the server..."

Symptom

In a Crystal Reports 10 report that contain a subreport based on a Business View, if fields in the subreport are used as row restriction filters, the following error messages appear:

 

DHTML or ActiveX viewers:

 

"There was an error retrieving data from the server: Information is needed before this report can be processed"

 

Advanced DHTML viewer:

 

"There was an error retrieving data from the server: The Report Application Server failed".

Cause

The issue has been identified and tracked under ID ADAPT00509449.

Resolution

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), this issue has been resolved.

Unless indicated otherwise, Critical Hot Fix updates from the FTP site have only been tested with English versions of our products.

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CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

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BusinessObjects XI Release 2

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The latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

  • crpe32.dll, version 11.5.6.519, dated 05/06/2006 (boXIr2win_chf.zip)
  • crw32.exe, version 11.5.6.519, dated 05/06/2006 (boXIr2win_chf.zip)

 

Crystal Reports XI

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The latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

  • crpe32.dll, version 11.0.0.2134, dated 05/06/2006 (commonXIwin_chf.zip)
  • crw32.exe, version 11.0.0.2137, dated 08/06/2006 (crXIwin_chf.zip)

 

Crystal Reports 10

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The latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

  • crpe32.dll, version 10.0.5.1200, dated 10/28/2005 (common10win_de.zip)
  • crpe32_res_de.dll, version 10.0.5.1200, dated 10/28/2005 (common10win_de.zip)
  • crpe32.dll, version 10.0.5.1200, dated 10/28/2005 (common10win_en.zip)
  • crw32.exe, version 10.0.5.1200, dated 10/28/2005 (cr10win_de.zip)
  • crw32_res_de.dll, version 10.0.5.1200, dated 10/28/2005 (cr10win_de.zip)
  • crw32.exe, version 10.0.5.1203, dated 10/31/2005 (cr10win_en.zip)

 

Monthly Hot Fixes and Service Packs

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To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fixes readmes and Service Pack readmes are available in the Downloads area of our web site.

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NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

See Also

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

Keywords

CR CHF 509449 SUB REPORT SUBREPORT BUSINESS VIEWS FILTERS ERROR MESSAGE Crystal Reports Subreports Error message , c2018492 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports 10.0