1219033 - Font names with dashes do not appear in Word after exporting to Editable RTF

SAP Knowledge Base Article - Public

1219033 - Font names with dashes do not appear in Word after exporting to Editable RTF

Symptom

When exporting to Editable RTF, fonts whose names contain dashes fail to be exported or displayed in Microsoft Word.

Cause

This issue occurs because special characters in font names are improperly encoded.

The issue has been identified and tracked under ID ADAPT00423967.

Resolution

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), special characters in font names are retained rather than encoded.

Known limitations: For files that are exported to Word, only the dash and tab special characters are not encoded.

Unless indicated otherwise, Weekly Hot Fix updates from the FTP site have only been tested with English versions of our products.

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CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

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Crystal Reports XI

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For Crystal Reports XI, the latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

  • crxf_rtf.dll, version 11.0.0.1347, dated 5/12/2005
  • crxf_rtf_res_en.dll, version 11.0.0.1347, dated 5/12/2005

 

Monthly Hot Fixes and Service Packs

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To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fixes readmes and Service Pack readmes are available in the Downloads area of our web site.

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NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

See Also

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

Keywords

WHF 423967 MISSING GONE REMOVED DO NOT APPEAR DISPLAY SHOW NOT IN LIST Crystal Reports Exporting to Editable RTF Fonts , c2017737 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2