SAP Knowledge Base Article - Public

1219009 - 'Customise Group Field Name' option returns incorrect data in charts

Symptom

When using the 'Customise Group Field Name' option in a chart, incorrect data may be returned if there are more than two fields with the same value.

 

For example, there may be multiple 'customer name' field values that are identical but have different 'customer id' field values. You can use the 'Customise Group Field Name' option to differentiate between the similarly named customers. If there are only two fields with the same value, the 'Customise Group Field Name' option works correctly and there are two different values displayed on the chart. If there are three or more with the same name, only the first group is displayed in the chart.

Cause

The issue has been identified and tracked under ID ADAPT00451519.

Resolution

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), this issue has been resolved.

Unless indicated otherwise, Weekly Hot Fix updates from the FTP site have only been tested with English versions of our products.

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CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

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Crystal Reports XI

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For Crystal Reports XI, the latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

  • crpe32.dll, version 11.0.0.1422, dated 7/25/2005 (commonXIwin.zip)
  • crw32.exe, version 11.0.0.1445, dated 8/16/2005 (crXIwin.zip)
  • craxdrt.dll, version 11.0.0.1438, dated 8/10/2005 (crXIwin.zip)
  • craxddrt.dll, version 11.0.0.1438, dated 8/10/2005 (crXIwin.zip)

 

Crystal Reports 10

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For Crystal Reports 10, the latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

  • crpe32.dll, version 10.0.5.1122, dated 8/10/2005 (common10win_en.zip)
  • crpe32_res_en.dll, version 10.0.5.1122, dated 8/10/2005 (common10win_en.zip)
  • crw32_res_en.dll, version 10.0.5.1102, dated 7/21/2005 (cr10win_en.zip)
  • crw32.exe, version 10.0.5.1102, dated 7/21/2005 (cr10win_en.zip)
  • craxddrt_res_en.dll, version 10.0.5.1122, dated 8/10/2005 (cr10win_en.zip)
  • craxddrt.dll, version 10.0.5.1122, dated 8/10/2005 (cr10win_en.zip)
  • craxddrt.dep, dated 8/10/2005 (cr10win_en.zip)
  • craxdrt.dep, dated 8/10/2005 (cr10win_en.zip)
  • craxdrt.dll, version 10.0.5.1122, dated 8/10/2005 (cr10win_en.zip)
  • craxdrt_res_en.dll, version 10.0.5.1122, dated 8/10/2005 (cr10win_en.zip)

 

Monthly Hot Fixes and Service Packs

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To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fixes readmes and Service Pack readmes are available in the Downloads area of our web site.

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NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

See Also

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

Keywords

WHF 451519 CHARTS GRAPHS CUSTOMISE GROUP FIELD NAME OPTION Crystal Reports Charts/Graphs 'Customise Group Field Name' option , c2018052 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2