SAP Knowledge Base Article - Public

1218529 - Subreports are missing when scheduling or exporting to text format

Symptom

In Crystal Enterprise 9, if several reports with subreports are scheduled to run at the same time using the text format, some of the text file instances will be missing the subreport.

Similarly, in Crystal Reports 9, if a report with subreports is exported to text several times concurrently, some of the exported files will be missing the subreport information.

Cause

This known issue has been assigned Track ID ADAPT00360565.

Resolution

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), the subreport will always be included in the export or scheduled instance regardless of how many reports are being exported or scheduled concurrently.

Unless indicated otherwise, Weekly Hot Fix updates from the FTP site have only been tested with English versions of our products.

====================

CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

====================

Crystal Enterprise 9

-----------------------

For Crystal Enterprise 9 for Windows, the latest update for this issue is available on the Downloads area of our website.

This issue is addressed in the following components (and later versions):

  • u2ftext.dll, version 9.2.1.571, dated 1/9/2005

Crystal Reports 9

--------------------

For Crystal Reports 9 for Windows, the latest update for this issue is available on the Downloads area of our website.

This issue is addressed in the following components (and later versions):

  • u2ftext.dll, version 9.2.1.571, dated 1/9/2005

Monthly Hot Fixes and Service Packs

------------------------------------------

To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fix and Service Pack readmes for Crystal products are found on the Downloads area of our website.

====================

NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

====================

See Also

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

Keywords

CR CE WHF 360565 EXPORT SCHEDULE TEXT TXT SUB REPORTS SUB-REPORTS SUBS GONE Crystal Reports Exporting to text format Subreports are missing , c2017224 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports 9.0