SAP Knowledge Base Article - Public

1218519 - How to manually install the ActiveX Viewer and/or PrintControl on a client computer

Symptom

How do you manually install the ActiveX Viewer and/or the ActiveX PrintControl on a client computer?

Environment

Crystal Reports Designer

Resolution

To manually install the ActiveX Viewer or PrintControl on a client computer, complete these steps:

  1. Log on to the client computer as the local administrator.
  2. Locate the ActiveXViewer.cab and/or PrintControl.cab file on the server. Depending on the version of Crystal Reports or Business Objects Enterprise that is installed, this would be in either the  C:\Program Files (x86)\Business Objects\common\  or C:\Program Files (x86)\Common Files\Business Objects or Crystal Decisions  path under the ActiveXControls
    On Newer versions of Crystal Reports it will be in this folder structure:
    C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports 2011\crystalreportviewers\ActiveXControls
  3. Copy the ActiveXViewer.cab and/or PrintControl.cab file to the client computer.
  4. Extract the .cab file into a local folder.
  5. Right-click the Crviewer.inf or printcontrol.inf file and then and click 'Install'.

The ActiveX Viewer and/or Printcontrol control is now installed on the client computer.

If after completing these steps the ActiveX Viewer is still not installed, try one or more of these steps:

" Run the DependencyInstaller.exe utility to install gdiplus.dll and usp10.dll, if required. The DependencyInstaller.exe is located inside ActiveXViewer.cab file.

CAUTION

Do not run DependencyInstaller.exe on the Enterprise XI server as it creates a Common Files directory under Program Files with the gdiplus.dll and usp10.dll in it. Only run it on a client.

" Deploy and then register the fie PrintControl.dll on the client computer.

" Extract the DLL files from the .cab file, place them in a folder, and then run the install script.

" Manually register all of the DLL files in the .cab file using regsvr32. For example, "regsvr32 myfile.dll".

Keywords

ACTIVE X MACHINE INSTALLATION INSTALLING DEPLOYING DISTRIBUTING Crystal Reports ActiveX Viewer Manual Installation , c2017441 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports XI R2