1218470 - Firefox browser does not work with the Java Viewer

SAP Knowledge Base Article - Public

1218470 - Firefox browser does not work with the Java Viewer

Symptom

In Crystal Reports XI, the Java Viewer should support the Firefox browser, and other Mozilla-based browsers, for URL reporting but they do not work..

Cause

This known issue has been assigned Track ID ADAPT00380849.

Resolution

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), this problem is resolved.

Unless indicated otherwise, Weekly Hot Fix updates from the FTP site have only been tested with English versions of our products.

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CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

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BusinessObjects Enterprise XI

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For BusinessObjects Enterprise XI, the latest update for this issue is available on the Downloads area of our website.

This issue is addressed in the following components (and later versions):

  • reportsourcebridge.jar, dated 2/4/2005

Crystal Reports XI

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For Crystal Reports XI, the latest update for this issue is available on the Downloads area of our website.

This issue is addressed in the following components (and later versions):

  • reportsourcebridge.jar, dated 2/4/2005

Monthly Hot Fixes and Service Packs

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To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your Crystal product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fix and Service Pack readmes for Crystal products are found on the Downloads area of our website.

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NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

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See Also

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

Keywords

BE CR WHF 380849 FIREFOX FIRE FOX JAVAVIEWER JAVA VIEWER MOZILLA Crystal Reports FireFox browser Java viewer , c2017198 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2