There is no enumerated value in the Report Designer Component (RDC) API that enables exporting to Microsoft Word - Editable (RTF) format.
When attempting to export to this format from a viewer, the following error message appears:
"The report was not exported. The selected export format may be disabled on the server."
This known issue has been assigned Track ID ADAPT00388759.
Hot Fixes or Service Packs address this issue as indicated below. With the update(s), this issue is resolved.
Unless indicated otherwise, Weekly Hot Fix updates from the FTP site have only been tested with English versions of our products.
Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.
Crystal Reports XI
For Crystal Reports XI for Windows, the latest update for this issue is available on the Downloads area of our website.
This issue is addressed in the following components (and later versions):
- Crxf_rtf.dll, version 22.214.171.1242, dated 2/11/2005
- Crxf_rtf_res_en.dll, version 126.96.36.1992, dated 2/11/2005
- Craxddrt.dll, version 188.8.131.522, dated 2/11/2005
- Craxdrt.dll, version 184.108.40.2062, dated 2/11/2005
- Craxdrt_res_en.dll, version 220.127.116.112, dated 2/11/2005
- Craxddrt_res_en.dll, version 18.104.22.1682, dated 2/11/2005
Monthly Hot Fixes and Service Packs
To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your Crystal product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.
Monthly Hot Fix and Service Pack readmes for Crystal products are found on the Downloads area of our website.
Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.
To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.
For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.
For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.
CR WHF 388759 RICH TEXT FORMAT HOW TO UNABLE NOT AVAILABLE PRESENT Crystal Reports Report Designer Component Exporting Editable Rich Text Format , c2017133 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed