1218377 - How to disable the Update Service in Crystal Reports?

SAP Knowledge Base Article - Public

1218377 - How to disable the Update Service in Crystal Reports?

Symptom

  • How to disable the automatic product update?
  • How to disable the check for updates on start up?
  • How to stop Crystal Reports from verifying if there is a product update every time it is open?

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013

Reproducing the Issue

  1. Open Crystal Reports.
  2. It will by default automatically look if there is a product update, and this request may cause some delays.

Cause

  • Crystal Reports includes an update service for automatically detecting and installing product software updates.
  • There may be instances where the update service needs to be disabled in order to ensure a standardized build version is maintained.

Resolution

  • The update service can be disabled by setting the registry key: DisableCheckForUpdates, to the value: 1
        
  • Disabling the Crystal Reports update service will:
    • Removes the 'Check for Updates...'  command from the Help menu and Start Page.
    • Removes the 'Check for Updates on Start Up' option under the Help menu.
    • Disables any automatic update processes previously configured (such as the 'Check for Updates on Start Up' option being selected).
             
  • To disable the Crystal Reports update service:
         
    WARNING - The following resolution involves editing the Registry. Using the MS Registry Editor incorrectly can cause serious problems. Use the MS Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry before editing it. For more information, refer to the SAP Knowledge Base Article 1323322
                   
    1. Open Microsoft Windows Registry Editor.  ( regedit )
           
    2. Navigate to the following path for the specific product version you are using:  
           
      • For Crystal Reports 2008:
        • \HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports  
             
      • For Crystal Reports 2011, 2013:
        • \HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Crystal Reports        
                          
    • Note: If the product is installed on a 64bit version of Microsoft Windows, the path will be different as the 32bit software registry keys will be under: Wow6432Node. For example, for Crystal Reports 2011 installed on a 64bit operating system, the registry path will be:
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports     
           
    1. Create a new "String Value" called: DisableCheckForUpdates 
          
    2. Set DisableCheckForUpdates, to the value: 1
             
    3. Now, when starting Crystal Reports, it will no longer check for product updates. 

Keywords

CR , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , How To

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2