SAP Knowledge Base Article - Public

1218332 - Blank lines inserted in exported text report after applying Cr90dbexwin_en.zip

Symptom

After applying the Crystal Reports update Cr90dbexwin_en.zip, blank lines are inserted when exporting a report to Text format. This update contains the export DLL U2ftext.dll version 9.2.1.570 (dated December 14, 2004).

Cause

This known issue has been assigned Track ID ADAPT00383932,.

Resolution

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), lines and line height are a function of the Characters Per Inch (CPI) setting to ensure all data is in the exported report.

It is not possible to set the CPI for a report scheduled to Text format in Crystal Enterprise 9. Instead, a default CPI value is used, which may not be appropriate for all environments. The default CPI value is set by this registry subkey:

HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Export\TextExport\CharPerInch

To use this default CPI value in CE 9, set the value of the following registry subkey to 1:

Subkey: HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Export\TextExport\ForceRegistryCPI

Type: DWORD

Recognized Values: 0, 1

Default Value: 0 (off), 1 (on)

Creation Method: Hot Fix Installation

Known limitations:

" Since these registry subkeys are in the HKEY_CURRENT_USER hive and their values are profile specific, the Crystal Enterprise Job Server must be run under a user account. This account must be used to log on when changing the value of these registry keys otherwise the value of the CPI will not change. If this account was not used to install the update, the 'ForceRegistryCPI' subkey must be created manually.

" The value of the 'CharPerInch' registry subkey may be changed in Crystal Reports. When exporting a report to Text format in Crystal Reports, you are prompted for a CPI value. Changing the value updates the registry subkey value. If you are exporting a report in Crystal Reports on the Crystal Enterprise server while logged on using the same account running the Job Server, changing this value will also change how Crystal Enterprise formats reports that are scheduled to Text format.

Unless indicated otherwise, Weekly Hot Fix updates from the FTP site have only been tested with English versions of our products.

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CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

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Crystal Enterprise 9

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For Crystal Enterprise 9 for Windows, the latest update for this issue is available on the Downloads area of our website.

This issue is addressed in the following components (and later versions):

  • U2ftext.dll, version 9.2.1.573, dated 1/28/2005

Crystal Reports 9

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For Crystal Reports 9.0 for Windows, the latest update for this issue is available on the Downloads area of our website.

This issue is addressed in the following components (and later versions):

  • U2ftext.dll, version 9.2.1.573, dated 1/28/2005

Monthly Hot Fixes and Service Packs

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To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your Crystal product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fixes readmes for Crystal products are found on the Downloads area of our website.

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NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

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See Also

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

Keywords

CR CE WHF 383932 EMPTY ADDITIONAL ADDED EXPORTING Crystal Reports Exporting to Text Output Incorrect , c2017027 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports 9.0