1216667 - Hyperlinks to files do not work when exported from Crystal Reports to PDF format

SAP Knowledge Base Article - Public

1216667 - Hyperlinks to files do not work when exported from Crystal Reports to PDF format

Symptom

  • Hyperlink to files do not work.
  • Hyperlinks to files are removed in the PDF document.
  • Exporting report from Crystal Reports to PDF format that contains hyperlinks to files, does not export the hyperlinks.

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013

Reproducing the Issue

  1. In Crystal Reports, create a report on any data source.
  2. Add database fields or text objects on the report.
  3. Add a hyperlink to a file on a field or text object.
  4. Export the report to PDF Format.
  5. When opening the PDF document, the hyperlinks are not available.

Cause

  • PDF document can be viewed on any platform, and since there is no cross-platform representation of file hyperlinks in PDF format, the hyperlink to files are removed when exported to PDF Format.

Resolution

  • This is by design, hyperlinks to files are not exported to PDF Format, and there is no workaround.

Keywords

HYPERLINK PDF EXPORT ADOBE ACROBAT READER LINKS Crystal Reports Exporting to Adobe Acrobat Formatting fields with hyperlinks , c2014405 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports XI R2