SAP Knowledge Base Article - Public

1213587 - Error:"Help has not been installed. Please run setup again" when clicking Help

Symptom

Crystal Reports 8.5

Click Help button in the Crystal Reports designer Welcome dialog.

Error: "Help has not been installed. Please run setup again."

This error message also appears in the Help menu when clicking Crystal Reports Help.

Reinstalling Crystal Reports does not resolve this issue.

Resolution

Please refer to Note 1213940.

Keywords

HELP RE-INSTALL COMPILED HTML NOT RESPONDING F1 Crystal Reports Installation Crystal Reports Help , c2009572 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 8.0