SAP Knowledge Base Article - Public

1207358 - Error:"Microsoft Windows :: Crystal Xcelsius has stopped working. A Problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

Symptom

When opening Crystal Xcelsius installed on Windows Vista with MS Office 2007 also installed, the following error message appears:

"Error :: Microsoft Windows :: Crystal Xcelsius has stopped working. A Problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Environment

  • SAP BusinessObjects Dashboards 4.5

Cause

The msxml4.dll file is not registered.

Resolution

  1. Click Start > Run then type in the following:    
    1. regsvr32 C:\WINDOWS\system32\msxml4.dll
  2. Click OK.

Keywords

Windows error, Xcelsius stopped working, Installation problem
, KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.5