1205429 - Error: 'An error has occurred in the script of this page', when opening Crystal Reports

SAP Knowledge Base Article - Public

1205429 - Error: 'An error has occurred in the script of this page', when opening Crystal Reports

Symptom

  • Error: "An error has occurred in the script of this page."
  • When starting Crystal Reports, it displays a script error message like:
      
    "An error has occurred in the script of this page.
      Line: 10371
      Char: 9
      Error: Object doesn't support this property or method.
      Code: 0
      URL: http://go.sap.com/etc/designs/sapdx/clientlib-all.js
           
      Do you want to continue running scripts on this page?"
       
      StartPageIssue2.png

     

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Open Crystal Reports.
  2. After some time, it will display an error message like:
      
    "An error has occurred in the script of this page.
      Line: 1
      Char: 5886
      Error: Expected ","
      Code: 0
      URL: http://drh.img.digitalriver.com/DRHM/Storefront/Site/bobjects/cm/multimedia/js/tracking/omniture/mbox.js
           
      Do you want to continue running scripts on this page?"

Cause

  • When opening Crystal Reports, it display a Start Page that displays dynamic information.
  • The script errors occurs when the server where Crystal Reports Start Page exist is experiencing an issue.

Resolution

  • This SAP Knowledge Base Article is updated if there is an issue related to the Start Page.
                            
  • If you are experiencing an issue, clear the Internet Explorer Cache, and restart Crystal Reports.
                       
  • If you are still experiencing a similar error message with the Crystal Reports Start Page, and there is no update in this document about it, then contact SAP Product Support to report the issue.
             
    History:
    - 2015/01/21 - There was an issue with the Start Page Server, which was resolved on 2015/01/23
    - 2014/11/19 - There was an issue with the Crystal Reports Start Page Server on 2014/11/19 for few hours, and was resolved on the same day.
    - 2014/10/15 - There was an issue with the Crystal Reports Start Page Server in 2014/10/15, which was resolved on 2014/11/03.

Keywords

Start Page, CR, script error , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016